Shipping policy

Drop Ship Shipping Policy

Our shipping policy outlines the procedures and guidelines to ensure the smooth delivery of products from suppliers directly to customers. This policy aims to provide clarity on the shipping process, timeframes, costs, and responsibilities of all parties involved.

Order Processing

Processing times vary depending on the supplier. Generally, once an order is placed, it takes 3-5 business days for the supplier to process and ship the item. During peak seasons or holidays, processing times may be extended. Customers will be notified of any significant delays.

Order Confirmation

Upon placing an order, customers will receive an order confirmation email. This email will include the order number, details of the items purchased, and an estimated delivery date. If any issues arise with the order, customers are encouraged to contact customer service promptly.

Inventory Management

Suppliers are responsible for managing their inventory levels. If a product becomes unavailable, the customer will be notified at the earliest possible opportunity.

Shipping Methods and Costs

Various shipping methods are available to accommodate different customer needs. The shipping cost is determined by the shipping method chosen, the destination, and the weight and dimensions of the package.

Standard Shipping

Standard shipping is the most economical option and typically takes 5-10 business days for delivery. This method is suitable for non-urgent orders and covers most domestic destinations.

Expedited Shipping

Expedited shipping offers faster delivery, usually within 2-5 business days. This option is ideal for customers who require their orders sooner and are willing to pay a higher shipping fee.

International Shipping

International shipping is unavailable for customers outside the domestic region of the United States of America at this time.

Tracking and Delivery

All orders are provided with tracking information once the package has been shipped. Customers will receive a tracking number via email, allowing them to monitor the progress of their delivery in real-time.

Delivery Timeframes

Delivery times depend on the shipping method selected and the destination. Customers are given an estimated delivery date at the time of purchase. It is important to note that these are estimates and actual delivery times may vary.

Delivery Issues

In the event of delivery issues, such as lost or damaged packages, customers should contact customer service immediately. The drop shipper will work with the supplier and the shipping carrier to resolve the issue and provide a satisfactory solution, which may include a replacement.

Returns and Refunds

The return and refund policy is an integral part of the shipping policy. It provides guidelines on how customers can return items. Please refer to the full policy for details.

Customer Service 

Excellent customer service is vital to The Rare Bird Shoppe. Please contact us at info@therarebirdshoppe.com.

Response Times

Customer service should aim to respond to all inquiries within 2 business days. During peak times, response times may be longer.